Refund Policy

Ferayd Refund & Exchange Policy

Returns & Refunds

We want you to love your Ferayd purchase. If you're not completely satisfied, you may return most unworn, unwashed items with original tags attached within 30 days of delivery for a refund.

How to Initiate a Return:

1. Email us at service@ferayd.com with your order number and reason for return

2. We'll provide a prepaid return label (US customers only)

3. Pack items securely in original packaging

4. Ship back within 14 days of receiving return approval

*Refunds will be processed to your original payment method within 3-5 business days after we receive your return.*

Exchanges

Yes! We offer exchanges for:

• Size exchanges

• Color exchanges (subject to availability)

How to Exchange an Item:

1. Contact us at service@ferayd.com within 30 days of delivery

2. Specify the new size/color you'd like

3. We'll provide return instructions and process your exchange once we receive the original item

4. You'll receive email confirmation when your exchange ships

Note: Customers are responsible for return shipping costs on exchanges unless the item was defective or incorrect.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately at service@ferayd.com (within 7 days of delivery)

2. Include photos of the damage/defect and your order number

3. We'll arrange for a free return and send a replacement at no cost

4. If the item is out of stock, we'll issue a full refund

Important Notes:

• Final sale items (marked "non-returnable") cannot be returned or exchanged

• Return shipping is free for US customers; international customers pay return shipping unless the return is due to our error

• Original shipping fees are non-refundable

• Please allow 1-2 weeks for us to process your return after we receive it

Need Help?

Email our customer care team at service@ferayd.com - we're happy to help!

Ferayd reserves the right to modify this policy at any time.